Coach Minnie Stevenson: Wednesday, October 18, 2017 12:24:47 PM
The Co$t of BAAD customer service with Believers and Achievers Development
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
I am always amazed at how people treat you when itís not their company nor their money to start with. I walked into a store a few weeks ago and I proceeded to check out and the cashier didnít even look up at me until it was time for her to say that will be $25.62.
I was wondering was that just me or did other people feel the same way as I did. So, I took a count of how many people feel they get over looked or ignored when all we want is to receive good customer service always even when you work for the company and off the clock. I remember not that long ago I was off the clock and went in shopping for somethingís I needed and saw a stapler and I asked the lady that was working at the counter where she got it from and she said that she got it out of the dollar section over there and she pointed to the area where they were located so I went over to that area where I found the items, so I got what I needed and proceeded to the check out at the customer service desk.
I noticed that the items were ringing up wrong, so I said to the cashier that the items were ringing up wrong and she looked at the bottom of the item and said that the price on the bottom is what they are. So, I said there are more in that same area, so let me show you. I took her over and showed her the items that were all in the dollar section but she refused to let me get the items because she said people put things in the wrong place all the time. I understand that happens but to have all those items in the wrong place you should honor this.
Her response was you work here and you donít get to use that, I said I work for a different company within this company and furthermore Iím a customer and I was told these items were in the dollar section I didnít even know they were a dollar until I was told by an employee who worked for her company. So, I feel I should have been taken care of because first and foremost Iím a guest in their store. So, what did it co$t them at their store? Clearly, for anyone who is serious about "making it," so to speak, it's imperative to realize the utter importance of rock-solid customer service. It's not just about the customer always being right. It's about treating your customers like you'd treat your family. And that doesn't happen by talking down to them or looking for any possible way to extract more money from them. It happens by truly going out of your way for them and adding enormous amounts of value to the equation.
Today, if you're delivering sincere value to your customers, you're all-but guaranteeing your own success rather than sealing your fate in a coffin of corporate greed and advancement at all co$ts. In fact, it's the very foundational understanding that a business must deliver value to transform the good to the great. That's what creates icons in the world of business. And it all starts by having the consumer's best interest at heart.